RMA Form – Schneider Electric Energy Automation

Customer Information

📦 Ship To:

Schneider Electric GmbH
Energy Automation · Wareneingang, Geb. 315
Hermann-Mende-Straße 5
D – 01099 Dresden

Contact: Katrin Gantz · Phone: 0351 21150-590 · E-Mail: katrin.gantz@se.com

Company Name *

Contact Person *

Phone *

E-Mail *

Your Purchase Order No.

SE Order No. (if known)

Project Name

Installation Site / Station Name

Installation Location

Equipment Tag

Has this issue already been reported to SE Service?

Yes, already reported No, this is a new report

Do you have a Service Contract with SE?

Yes, we have a service contract No / Unknown

Device Information

How many devices do you want to send? *

Additional Details

When did the defect occur?

On first commissioning While device was running Unknown / Not applicable

Should the configuration be extracted and re-deployed after repair?

Yes, preserve configuration No, factory reset is OK

⚠️ Important: If configuration extraction is needed, please provide maintenance credentials. Without valid user/password, we cannot access device settings or logs.
Credentials can be sent separately to: repair.dd.de@se.com

Do you want a software update during repair?

Yes, latest version Yes, specific version No update needed

Is this covered by warranty?

Yes, warranty claim No / Unknown

Value of delivery (required for non-EU countries)

Invoice & Delivery Address

Invoice Address *

Invoice Contact

Invoice E-Mail

Is the delivery address the same as invoice address?

Yes, same address No, different address

Partial delivery acceptable?

Yes, ship items as they are ready No, ship all items together

Additional remarks / special instructions

Summary & Export

Please review your information below. Click "Generate RMA" to create a printable document or copy the text for email.